Jilibo believes gaming is truly enjoyable only when it's done responsibly. Your mental well-being, your family, and your financial security are what matter most to us.
We offer these features to help you play safely and in control
Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, a 7-day waiting period applies.
Decide in advance how long you'll play each day. Once your time is up, jilibo will automatically alert you and give you the option to end your session.
You can take a self-imposed break ranging from 24 hours to 6 weeks. During this period, logging into your account will be completely disabled, giving you the space to clear your head.
If you're experiencing long-term difficulties, self-exclude for a period of 6 months to 5 years. During this time, no marketing communications will be sent and any attempt to open a new account will be blocked.
Let the game stop automatically once you've lost a set amount. This feature directly protects your finances and prevents impulsive over-betting.
At regular intervals, you'll receive a message showing how long you've been playing and how much you've won or lost. This keeps you grounded and connected to reality.
If more than two of the following questions are answered with "yes", consider seeking help.
Do you find yourself spending more than your set budget?
Do you chase losses by placing more bets to win back what you've lost?
Is gaming eating into your family time or work hours?
Do you feel restless or irritable when you're not gaming?
Have you borrowed money or dipped into savings to fund your gaming?
Get in touch with us for support: [email protected]
At jilibo, Responsible Gaming means maintaining full control over your gaming habits at all times. When gaming begins to affect other areas of your life negatively — going beyond entertainment — it becomes a problem.
Online gaming is growing rapidly in Bangladesh, and jilibo takes its responsibility to this expanding community seriously. Whether you win or lose, we want gaming to remain a positive experience in your life. That's why responsible gaming is at the heart of everything jilibo does.
Gaming addiction can affect anyone, regardless of age or background. It is not a character flaw; it is a mental health condition that can be overcome with the right support. jilibo is committed to standing by you and providing that support.
jilibo's responsible gaming team is available 7 days a week. Don't hesitate to reach out whenever you need assistance.
A key part of responsible gaming is recognising the warning signs in yourself. jilibo wants you to be able to help yourself in time. Be alert if you notice any of the following:
You want to stop playing but find you can't.
Borrowing money or drawing on savings to fund gaming.
Staying up late to game and feeling exhausted during the day.
Relationships with family or friends are suffering.
Using responsible gaming tools on jilibo is simple. You can enable or adjust them anytime from your account settings.
| Tools | Time to Take Effect | To change |
|---|---|---|
| Lowering Your Deposit Limit | Immediate | At any time |
| Raising Your Deposit Limit | After 7 days | Contact Support |
| Time Limit | Immediate | At any time |
| Cooling-off Break | Immediate | After the break ends |
| Self-Exclusion | Immediate | After the set period ends |
| Loss Limit | Immediate | After 24 hours |
If you feel gaming is having a negative impact on your life, follow the steps below. Seeking help is a sign of courage.
Start by acknowledging that there's a problem. This is the first — and hardest — step toward solving it. Recognize the issue without blaming yourself.
Our responsible gaming team will help you use the right tools and, if needed, apply limits to your account.
If you feel your difficulties are long-term, activate self-exclusion now. Use this time to seek professional help and redirect your focus to other areas of your life.
Talk to a family member or trusted friend about what you're going through. Facing problems alone is hard — having someone by your side makes it much easier.
For any urgent assistance, email us at: [email protected] — We commit to responding within 72 hours.
Answers to jilibo Users' Most Frequently Asked Questions
Join jilibo Today for a Safe and Responsible Gaming Experience