Protecting your personal data at jilibo is our top priority. This privacy policy explains in detail what information is collected, how it is used, and how secure your data is.
A quick overview of the key pillars of jilibo's privacy protection
All your personal data and financial transactions are protected with 256-bit SSL encryption, making it virtually impossible for hackers to access.
Your data is stored on internationally certified secure servers. Regular security audits and updates ensure servers remain protected at all times.
Jilibo never sells or rents your personal data to third parties. Your information is used solely to improve our services.
You have the right to view, correct, or request deletion of your data at any time. We honor all such requests.
You can opt out of promotional emails or notifications at any time. We fully respect your preferences.
Jilibo complies with international privacy laws and GDPR guidelines. Our privacy policy is reviewed and updated on a regular basis.
When you create an account or use jilibo, we collect certain information. This is done to deliver the best possible gaming experience and to ensure platform security. We only collect data that is genuinely necessary.
Jilibo collects three types of data — information you provide directly, data collected automatically, and information received through third parties.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Personal Information | Name, date of birth, address | Account Verification |
| Contact Information | Mobile number, email address | Security & Notifications |
| Financial Information | Mobile Banking Number | Transaction Processing |
| KYC Documents | NID, passport, driving license | Identity Verification |
| Device Information | IP address, browser type | Security & Fraud Prevention |
| Gaming History | Bet amount, game results | Responsible Gaming Monitoring |
We never store your full bank card number, PIN, or password. This information never reaches our servers.
Jilibo uses collected data only for specific, defined purposes. We never use your information unnecessarily or without your knowledge. Read on to find out exactly how your data is used.
Your data is never sold to advertisers or third-party marketers. jilibo is firmly committed to this principle.
Jilibo uses cookies and similar tracking technologies on its website and app. These technologies enhance your browsing experience and help the platform operate more effectively.
Types of cookies we use:
You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some website features.
Jilibo treats your privacy with the utmost seriousness. We never sell your personal data to third parties for commercial purposes. That said, limited data sharing may be necessary in certain specific circumstances.
jilibo never sells or transfers your personal data to marketing companies, advertisers, or data brokers.
All third parties with whom data is shared are contractually bound to comply with our strict privacy policy. They are not permitted to use your information for any other purpose.
Jilibo does not retain your data beyond what is necessary. Different types of data are subject to different retention periods, determined by legal requirements and legitimate business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 years after account closure | AML Policy |
| Gaming History | 3 Years | Responsible Gaming |
| Cookie Data | 1–12 Months | By Cookie Type |
| Support Contact | 2 Years | Dispute Resolution |
Once the designated retention period expires, your data is securely deleted or anonymized. Your data may also be erased earlier upon your request, provided there are no legal obligations requiring its retention.
Under jilibo's privacy policy, you have a number of important rights. We fully respect these rights and are committed to fulfilling every request in a timely manner.
Jilibo is intended for individuals aged 18 and above only. We do not knowingly collect data from minors. An age verification process is carried out at the time of registration.
If we become aware that data has been collected from a minor, the account will be closed immediately and all associated data will be deleted. If a parent or guardian believes their child is using jilibo, please notify our support team without delay.
jilibo is an 18+ platform. Account registration or gameplay by minors is strictly prohibited. To learn more about responsible gaming, visit Responsible Play Page.
Jilibo applies industry-leading security measures to protect your data. Our security team remains vigilant 24 hours a day, 7 days a week.
Never share your password with anyone. No jilibo staff member will ever ask for your password.
Jilibo may update this privacy policy from time to time. Changes may be driven by new legal requirements, technological developments, or improvements to our services.
For any significant changes, we will:
Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. If you do not agree with the updated policy, you may request that your account be closed.
For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We aim to respond to all messages within 72 hours.
Privacy Contact: [email protected]
Our privacy team is available 7 days a week, from 9:00 AM to 11:00 PM. Protecting your privacy rights is our responsibility, and we are always ready to fulfil it.
Stay with jilibo and enjoy your gaming with complete peace of mind — your data is in safe hands.
Enjoy the best gaming experience at jilibo with your data fully protected