Jilibo FAQ — Answers to All Your Questions

No. Under jilibo's policy, each individual may hold only one account. Attempting to create multiple accounts may result in all accounts being suspended and any balances being forfeited. In the interest of responsible gaming, always use a single account.

On the login page and click "Forgot Password?" An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The entire process takes just two to three minutes.

Yes, after logging in you can go to the profile section to update your name, address, and other details. However, if you need to change your registered mobile number, you will need to contact the jilibo support team and complete an identity verification process.

Yes, jilibo is strictly for individuals aged 18 and above. Creating an account for minors is strictly prohibited. Age verification is carried out during registration. Responsible Gaming Learn more about it.

First, wait a few minutes and refresh the page. If the balance still hasn't appeared, take a screenshot of the deposit and send it to jilibo live support. Issues are typically resolved within 15 minutes. If the payment was sent to the wrong number, recovery may be difficult, so always double-check the number before making a payment.

Deposit limits on jilibo depend on your account level and the payment method you use. Generally, there are set limits per transaction as well as daily limits. Check your dashboard or contact the support team for the exact figures.

jilibo primarily supports Bangladesh's leading mobile banking services — bKash, Nagad, and Rocket. Credit and debit card options may currently be limited. To find out the latest accepted payment methods, Platform page Check it out or ask our support team.

Yes, account verification must be completed on jilibo before making a withdrawal. Winnings from bonuses may be subject to specific wagering requirements before they can be withdrawn. Funds deposited directly generally do not carry such additional conditions. For more details, Withdrawal Page Find out more.

The minimum withdrawal amount on jilibo is kept very low, so you can cash out even small winnings with ease. The maximum daily withdrawal limit depends on your account level, with VIP members enjoying higher limits. Check your account dashboard for the exact amounts.

In some cases, a withdrawal request can be cancelled before it begins processing. However, once processing has started, cancellations are generally not possible. If you need to cancel for any reason, contact jilibo support immediately after submitting the request.

Log in to jilibo every day to earn your daily bonus. The longer your consecutive login streak, the bigger the reward. A 7-day streak unlocks a special prize. Missing a day resets your streak back to zero.

Bonus funds cannot be withdrawn directly. They must be used to play games, and only after meeting the specified wagering requirements can your winnings be withdrawn. Each bonus comes with its own terms and conditions — so read them carefully before accepting any bonus.

To join jilibo's referral program, share your unique referral link with friends. When someone registers using your link and makes a qualifying deposit, you'll receive a referral bonus. Full terms and conditions are available in your account dashboard.

Yes, all games on jilibo are powered by internationally certified technology. Random Number Generator (RNG) technology ensures that the outcome of every game is entirely random and unbiased. Live Casino games are conducted in real time by professional dealers, eliminating any possibility of manipulation.

jilibo's servers save the latest state of your game. In most cases, your game will resume from where it left off once your connection is restored. However, in some instances a disconnection may result in the game being cancelled. If that happens, the jilibo support team will review the situation and provide an appropriate resolution.

Yes, jilibo's Bingo Bingo is simple and a lot of fun. Even beginners will find it easy to pick up and play. Buy cards, match the numbers, and win — that's all there is to it. Bingo also features special bonuses and prizes.

Yes, the jilibo app offers all the same features as the website — and in many cases it's even faster and more convenient. The app also includes push notifications, quick login, and exclusive app-only offers. For the best mobile experience, using the app is highly recommended.

To install the APK on your Android phone, go to Settings and enable "Install from unknown sources." Then tap the downloaded APK file and follow the on-screen instructions to install. If you still run into issues, try restarting your phone or contact jilibo support. App page A detailed guide is available.

Yes, there is no charge to download or install the jilibo app. It is completely free to use. You only need to have a balance in your account to play games — there is no separate subscription fee or charge for the app itself.